This privacy policy sets out how BookBubbles (“we”) use and protect any information that you give us when you use this website and when you purchase from us. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Please read this policy carefully and check it periodically since it may change from time to time.
WHAT WE COLLECT
We will only collect information for specific purposes, and to support and enhance our relationship with you, the customer. Information is collected from you in order to process your purchase when you register with us, such as your name and contact information including e-mail address, billing and delivery addresses, telephone number and payment details. We may also collect demographic information such as postcode and, if you actively sign-up to our newsletter, preferences and interests, and other information relevant to customer surveys and/or offers or products.
This website is not intended for under 18s and we do not knowingly collect data from children.
In addition, we may collect your IP address and use cookies unless you configure your web browser not to accept them. You will be asked to accept our cookies policy when you first enter the website. For more information about cookies, please see our Cookies Policy
WHAT WE DO WITH THE INFORMATION WE GATHER
All the information we gather via your online order, email correspondence or phone enquiry is used to operate and improve the service we offer you and to personalise our service where appropriate.
We require this information to understand your needs and provide you with a better service, and for the following reasons: To process and deliver your order and to obtain payment
- Internal record keeping
- We may use the information to improve our products and services
- Where you allow us to do so, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email/personal address which you have provided
- Similarly, where you allow us to do so, we may also use your information to contact you for market research purposes. We may contact you by email or phone, or by mail. We may use the information to customise the website according to your interests.
WHY DO WE PROCESS PERSONAL INFORMATION?
We process personal information to enable us to sell, promote and advertise our products; buy materials from suppliers; maintain our own accounts and records; technically administer our website; and support and manage our employees.
WHAT TYPE OF INFORMATION DO WE PROCESS?
We process information relevant to the above reasons/purposes. This may include personal details and information about goods and services. We process personal information about:
- employees
- customers
- suppliers
- service providers
- enquirers, complainants
WHO MAY THE INFORMATION BE SHARED WITH?
We sometimes need to share the personal information we process with the individual themself and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA). What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons. Where necessary or required we share information with:
- employees
- customers
- services providers – We use WooCommerce to power our online store, Stripe to process your payments and third party fulfilment, postal and courier providers.
If you sign up to our newsletter, we will share this information with MailChimp, the organisation who manages our newsletter subscription database.
It may sometimes be necessary to transfer personal information overseas, for example if you are sending your order abroad. Any transfers made will be in full compliance with all aspects of the data protection act.
To restrict the use of your personal information, please see ‘controlling your personal information’ below.
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures and policies to safeguard and secure the information we collect online. In addition, our website payment facility uses Stripe, which has the highest level of card data security. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the website address and a small padlock will appear next to this or in the bottom bar of your browser window.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email us at hello@bookbubbles.co.uk.
If you believe that any information we are holding on you is incorrect or incomplete or you wish your personal data to be removed or its use restricted, please write to or email us as soon as possible, at the above addresses. We will promptly correct any information found to be incorrect or remove or restrict its use, as requested. You also have the right to object to the processing of your personal data. In this instance you can contact us via the above email or postal addresses.
In addition, if you have previously agreed to us using your personal information for direct marketing purposes (e.g. signing up to our newsletter), you may change your mind at any time by writing to us, emailing us at hello@bookbubbles.co.uk or clicking unsubscribe in any newsletter we send you.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
